Refund policy
Refund & Return Policy
At Lujain Accessories, we carefully inspect our products to ensure they meet our quality standards before shipping.
No Returns or Refunds
All purchases are final sale. We do not accept returns, exchanges, or refunds for change of mind, incorrect selection, sizing preferences, or any other reason unrelated to a product defect.
Please carefully review your order before completing your purchase.
Damaged or Defective Products
Please inspect your order immediately after receiving it. If you receive an item that is defective, damaged, or has a manufacturing defect, please contact us as soon as possible at support@lujainaccessories.com.
To help us evaluate the issue, please provide:
- Your order number
- A description of the problem
- Clear photos or videos showing the defect or damage
- Any other information we may reasonably request
If the product is confirmed to be defective or damaged, we will process a full refund for the affected product to your original payment method.
Wrong Item Received
If you receive an item that is different from the item you ordered, please contact us immediately at support@lujainaccessories.com with your order number and clear photos of the item received.
After we verify the issue, we will provide an appropriate resolution.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@lujainaccessories.com.
Contact Us
If you have any questions regarding this policy or believe you have received a defective or damaged product, please contact us at:
Lujain Accessories reserves the right to review and determine whether a reported product defect or damage qualifies for a refund.